FAQ
FAQ – Frequently Asked Questions
1. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times depend on your location and will be calculated at checkout.
2. How long does it take to process and ship an order?
Orders are processed within 1–3 business days. Shipping times vary depending on the destination but typically take 7–15 business days.
3. What materials are your hookah bowls and products made of?
All ETNA products are handcrafted from high-quality Ukrainian ceramics. We focus on durability, heat management, and aesthetics.
4. Can I order a customized bowl with my logo?
Yes! We offer custom branding options for wholesale orders. Please contact us to discuss details and minimum order quantity.
5. Do you accept returns or exchanges?
Yes, if the product is defective or damaged upon arrival, we accept returns within 14 days. Please reach out to our support team for assistance.
6. How can I contact you?
You can use the [Contact] page on our website or message us via Messenger or Instagram. We're here to help!